Frequently Asked Questions

At Helping Heads Counselling, we offer a range of therapeutic modalities including Person-Centered, CBT, Solution Focused Behavior Therapy, Transactional Analysis, Psychodynamics, and Trauma therapy. Our integrative approach allows us to tailor our counselling sessions to best suit your needs.

Our counselling services are based in Alltwen, South Wales, with easy access to surrounding areas and just 15 minutes from the M4. We offer face-to-face, telephone, online video/call, and text/email sessions to accommodate your preferences and ensure accessibility.

We provide counselling services for a variety of topics including neurodiversity, anxiety, depression, stress, trauma, PTSD, self-esteem, confidence, and bereavement. Our goal is to work holistically to understand and support the whole person being worked with.

Yes, there is parking on site as it is based at my house. I live in a quiet new build area with a double drive so plenty of room and confidentiality.

No, your sessions are kept completely confidential and I will not speak about yourself or the work that we do together to anyone apart from my supervisor, who follows the same strict confidential rules as myself. Even then your name will not be provided or anything that could give your identity away. 

If you want to tell people that you are attending counselling you have every right to do so. You will have the option of how we each react if we see each other in public, i.e we can speak or we can walk past each other completely so noone is aware of any possible link. This is your option. 

No, the information that is collected will not be shared to your GP. The only time I will need to contact your GP was if I thought you needed urgent help or care and even then you will be made aware that I am contacting them.

Yes, evertyhing that we speak about is kept completely confiential at all times. The only time this will not be the case is if I thought you or anyone else is at serious danger of harm. For example plans to hurt somebody else would need to be reported. 

I also speak to a supervisor about how I am using my skills in our sessions, however your name will not be provided to keep autonomy and confidentiality. 

Yes, you can discuss anything you want to. They are your sessions and you can utilize them however you see fit.